Request a Catalog | eNewsletter Sign Up | Book A Trip
Contact Us

Frequently Asked Questions

What’s included in the price?
All accommodations; most meals; snacks and drinks for each day’s ride; a social hour on most evenings; the knowledge, support, and camaraderie of experienced guides; the use of a Trek bike; private tours and tastings; entrance fees to all group and individual events; daily route support; all transportation during the trip; luggage transfers; comprehensive trip literature; complimentary Trek Travel merchandise; and all gratuities for special events, local guides, transfers, hotels and restaurants. The trip specific itineraries can provide more detail on inclusions. Airfare is not included in the price. Back to top...

How do I choose the right trip?
Start by identifying a general region in which you’d like to ride—pick specifically between Europe, North America, Latin America, or Asia Pacific. Then, based on a number of factors, choose from our collections: New, Signature, Race, Avid & Cross Country, Value Series, Ride Camps, Family, Weekend, or Group bike trips. You can also pick based on hotel style, Luxury or Explorer.Next think about the amount of riding you would like to do and on what kind of terrain—flats, hills, mountains or a little of everything. On all Trek Travel trips you can always ride as little or as much as you  like, but particular trips are certainly geared toward the avid cyclist.
It is also important to consider what type of balance you are looking for throughout your vacation. While some of our destinations offer numerous activities in addition to cycling—shopping, sight-seeing, museums, golf, water sports, hiking—others are decidedly bike-centric. At any point during your decision-making process, feel free to contact one of our knowledgeable Trip Consultants. Armed with intimate knowledge of all Trek Travel destinations and trips, they are sure to have the information and insight to assist in planning your vacation of a lifetime. Back to top...

How do I reserve a spot?
To reserve your spot please call us at 866 464 8735 and speak with an expert Trip Consultant. You can also start your reservation by booking on line. Let us Show You How. This begins the process and a Trip Consultant will follow up via phone to complete the reservation. If you make a reservation before 90 days prior to the trip, a $750 deposit is due at the time of booking. If you reserve your trip less than 90 days prior to the departure, the full balance is due at the time of booking. Please see below for information on when to book and what to do if you need to cancel. Back to top...

How far in advance do I need to book?
We recommend booking your trip at least 90 days prior to departure. Trips do sell out or become otherwise unavailable, so booking early is the most reliable means of reserving spots on your dream vacation. Based on availability, last-minute bookings can be accommodated up to one week prior to departure. Back to top...

What kind of trip information does Trek Travel provide?
When a trip is booked, a guest confirmation letter is immediately sent out. Approximately six weeks prior to departure you will receive an exclusive Trek Travel Guest Packet. This Guest Packet includes destination and trip-specific information, local and regional history, training tips, as well as suggestions for packing and general trip preparation. The Guest Packet also includes complimentary Trek Travel merchandise. One week prior to your trip start you will receive an email containing the contact information of your guides, a trip start meeting location reminder and any last minute information that the guides feel is pertinent. Once you arrive at your destination your Guides will brief you on the day’s upcoming activities and present a special package containing daily route guides and a detailed map allowing you to ride with complete confidence (and independence if you choose) as you explore your new surroundings. Back to top...

What if I have to change or cancel my trip?
If you must cancel your trip more than 90 days prior to departure, there is a cancellation fee of $100; between 61 – 90 days prior to departure there is a cancellation fee of 25% of the original trip price; between 31 – 60 days prior to departure there is a cancellation fee of 50% of the original trip price; there is no refund for canceling a trip less than 30 days prior to departure.

If you choose to change your trip more than 90 days prior to departure, you may do so with no fee. From 61 – 90 days, there will be a $1,000 administrative fee. If you choose to change your trips within 60 days of the original trip start, the cancellation policy outlined above will apply. Please be aware that it is only possible to move to another trip within one year of the original trip departure date. Back to top...

Do I need travel insurance?
Trek Travel highly recommends travel insurance in the event of a medical emergency, lost baggage, or if you need to cancel your trip. Trek Travel has a custom travel insurance package available through Travel Guard. The price of insurance is based on your trip cost. Please contact a Trip Consultant for more details. You may also purchase insurance on your own. The Trek Travel insurance policy is nonrefundable. Back to top...

Can you help me with my travel arrangements?
Yes, Trek Travel offers the service of an in-house Travel Agent to assist you with your additional travel needs. For a nominal fee, our dedicated Travel Agent can reserve your airfare, pre- and post-trip accommodations, rental cars, train tickets and additional sight-seeing activities. Back to top...

Will someone meet me at the airport? Are transfers included?
As participants arrive from different countries on different flights the group usually meets at a centrally located meeting point, details of which are provided in your trip itinerary. These meeting points vary from one trip to the next and are selected based on accessibility. Airport transfers are not included and in most cases our guests take a taxi from the airport to the joining hotel. Detailed joining instructions are provided with your final trip documents. Back to top...

What kind of travel documentation do I need?
All international and continental travel, for both Canadians and Americans, requires a valid passport. Vietnam and Australia require a visa for U.S. citizens. Other nationalities may need to obtain a visa for certain countries. If you do not have a passport and/or need a visa, contact the appropriate consulate nearest you. Back to top...

If I book a tour, can I be guaranteed that it will run?
We need a minimum of six people to run most of our trips, although some trips require a minimum of eight people. As long as this minimum guest enrollment is met, trips are guaranteed to run. If a trip must be canceled due to low enrollment, we will make every effort to do so at least 60 days prior to the trip start and a full refund will be issued. Trips will not be cancelled due to low enrollment within 45 days of the trip start. Back to top...

How big are the groups?
The average group size on a Trek Travel trip is 16. Enrollment is capped at 20 guests per trip; this ensures each guest receives sufficient individual support, dedicated attention, and personal company from their world-class guides. Back to top...

What does “double occupancy” mean?
Our prices are per person based on two people sharing a room. Back to top...

What is a single supplement? Do I have to pay it if I am traveling solo?
Because our prices are based on double occupancy, we offer a single supplement to those guests traveling solo who would like to guarantee their own private room. This supplement is in addition to the standard trip price. If you would like a roommate, we often can pair you with another solo traveler (of the same gender). If no roommate is available there is no additional charge if you sign up more than 30 days in advance of the trip. If you sign up within 30 days and we cannot pair you with a roommate, the single supplement fee will be required. Back to top...

What’s the difference between Luxury and Explorer?
Our Explorer trips are perfect get-a-ways at the perfect price; stay in three-star accommodations, enjoy gourmet picnic lunches and relax as guides handle all the fine details to make your vacation perfect. For those who prefer a vacation filled with decadence, our Luxury trips offer everything from five-star accommodations to world-class dinners, elegant wine tastings, exclusive tours, and more. Back to top...

Can I bring my kids?
Trek Travel offers Family Trips in many of our destinations including the Dordogne, the San Juan Islands, and Canadian Rockies. Our trip designers have selected hotels, restaurants, bike routes and activities specifically with families in mind. We have found that different locations are best suited for certain ages based on terrain and activities, which is why we have minimum age requirements. Please refer to individual destinations to learn more about specific age requirements. Back to top...

Where can I find specific destination details such as weather & terrain?
You can find detailed trip information by clicking on the FAQs link on each trip page. If you encounter any difficulty finding the information you seek please call a Trip Consultant at 866-464-8735. Back to top...

What bikes will we ride?
The price of your Trek Travel vacation includes the choice of the best bikes on the market. On most of our destinations you’ll select between the Trek 7.7 FX or the Trek Madone 5.2. The Trek 7.5 FX is a hybrid fitness bike, plenty of speed and so, so comfortable. The All New Trek Madone 5.2 is a pure bred racing bike, so fast and smooth, you won’t ever want to stop. For an additional  fee you may upgrade to Trek’s race proven Madone 6.5 or 6.9 SSL Madone with electronic Shimano Di2 shifting! On our Costa Rica Multisport vacation you will ride either the Trek 69er or the Trek 6000 mountain bikes, perfect for off-road surfaces. In Vietnam, we offer the smooth & durable Trek 3700 hardtail mountain bike. Back to top...

What kind of support do you offer?
Our guides are the best in the business. We handle your luggage transfers. We’ll set up and fit the bicycles, we’ll even replenish your empty water bottles and offer you an energy bar as our support vehicle sweeps the course, rescuing you from that torrid climb or taking your jacket as you’re getting warmed up. Back to top...

How much cycling/bike riding do I have to do on a Trek Travel Trip?
Flexibility is our middle name, and since this is your vacation, you are free to ride 1 or 100 miles on any day of your Trek Travel trip. Some destinations are especially well suited to lesser amounts of daily riding, offering plentiful activities to fill your day and immerse you in the local culture. Back to top...

What kind of shape do I need to be in?
You don’t need to be a professional athlete to enjoy a Trek Travel trip. Each trip offers a variety of levels of cycling. Certain destinations, such as the Normandy, France offer flatter terrain; while destinations such as the Dolomites, Italy feature mountainous challenging terrain. Although you can ride as much or as little as you like, in order to ensure your enjoyment of your trip to its fullest, it is important to assess you personal level of fitness when choosing a trip. For guests who aren’t regularly engaged in cardiovascular training or activity, we recommend working with your physician to assess your level of physical fitness to ensure you will be comfortable on your desired cycling trip. Back to top...

Can I bring my own bike?
You are more than welcome to bring your own bike, but please keep in mind Trek Travel can not assume responsibility for the safety of or damage to your bike that may exceed what and how we maintain the safety and well-being of our own fleet of bikes. You are responsible for providing the maintenance to your bike and any spare parts that may be used during the trip. You are also responsible for assembling your bike upon arrival and disassembling it upon departure. Back to top...

Where can I get info on groups and/or private trips?
With our private, group, and custom bike trip options, the sky is the limit. We can do just about anything for your group’s active vacation of a lifetime. Back to top...

How do I train for a trip?
We work with Vision Quest Training to give you that little boost before your Trek Travel bike trip. Vision Quest offers custom training plans that will get you ready to  tackle your trip with confidence. The coaches consider  the amount of hours you can train per week, what you  need to focus on based on your goals and milestones  you need to hit in order to achieve them. They develop  a detailed write up and training plan just for you! Back to top...

 

Follow Us:
FacebookTwitterPinterestYouTube